Securing a web-based application or virtual private network (VPN)
In this example, “XYZ, Inc.” uses VoxLock as an additional factor of authentication to secure a web-based application.
- “XYZ, Inc.” assigns account numbers to its web application users and provides this data to VoxLock via interface, file, or web service (note: no other data is required)
- New users enroll by calling a phone number, entering their account number and repeating a phrase (e.g., “0,1,2,3,4,5,6,7,8,9”) three times. This process creates a base voiceprint.
- Each time the user accesses the web-based application, they call the phone number, enter their account number and are prompted to repeat a phrase (e.g., “0,1,2,3,4,5,6,7,8,9”) once. This process creates a sample voiceprint.
- VoxLock compares the sample voiceprint to the base voiceprint
- If the voiceprints match, the user is enabled to complete the login process. If the voiceprints don't match, the user is directed to an alternate business process.
Automating the identification of callers to a call center
In this example, “Federal Bank” uses VoxLock to automate the identification of callers to its call center.
- “Federal Bank” assigns account numbers to its call center users and provides this data to VoxLock via interface, file, or web service (note: no other data is required)
- New users enroll by calling the call center, authenticating their identity to a live agent and repeating a phrase (e.g., “0,1,2,3,4,5,6,7,8,9”) three times. This process creates a base voiceprint.
- Each time the user calls the call center, they enter their account number and are prompted to repeat a phrase (e.g., “0,1,2,3,4,5,6,7,8,9”) once. This process creates a sample voiceprint.
- VoxLock compares the sample voiceprint to the base voiceprint
- If the voiceprints match, the user’s identity is positively verified and they can complete their transaction. If the voiceprints don't match, the user is directed to an alternate business process.
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